Terms of Use

These Terms and Conditions set out the rules that govern your use of Betrophy and the relationship between you and us when you access our online casino and sportsbook services in Canada. We provide the platform for entertainment and wagering; by registering an account you agree to comply with these terms, any additional rules shown on the site, and applicable law in your jurisdiction.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Do not share your password or account details. If you suspect unauthorised access, contact our support team immediately. We may suspend or close accounts that show signs of fraud, account sharing, or behaviour that breaches these terms.

Eligibility requirements

To register an account you must meet the legal gambling age in your province or territory (usually 18 or 19) and be located in a jurisdiction where our services are permitted. We may refuse registration or close accounts for users from restricted jurisdictions. By opening an account you confirm that the information you provide is accurate and that you meet eligibility criteria.

Account verification and limits

We require identity verification for withdrawals and certain account actions. Verification may include proof of identity, address, and payment method. Until verification is complete, deposits may be accepted but withdrawals can be delayed. We reserve the right to impose deposit, bet, or withdrawal limits on accounts for security, compliance, or responsible gaming reasons.

Acceptable platform use

You must use Betrophy in a lawful and fair manner. Prohibited activity includes collusion, use of bots or automated tools, abusive behaviour, and any attempt to manipulate games or promotions. Users must not attempt multiple accounts to exploit offers. Breaches may result in suspension, forfeiture of funds, and closure of accounts.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which are provided with each offer. Typical conditions include minimum deposit, wagering requirements, maximum bet limits while a bonus is active, and expiry periods. We may change, suspend, or cancel promotions at our discretion and disqualify accounts that abuse promotional terms.

Deposits and withdrawals

Payment methods and limits are listed in the cashier. Deposits are usually available immediately; withdrawals are subject to verification and processing times. We may require additional documentation to process withdrawals. We monitor for unusual activity and may place temporary holds while we complete security or compliance checks.

Dispute resolution

If you have a dispute, contact our support team with full details so we can investigate. We aim to resolve matters promptly and fairly. If we cannot resolve a dispute internally, we will outline any further steps available, which may include independent mediation where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of Betrophy after changes means you accept the revised terms. It is your responsibility to review the terms periodically.