Betrophy Casino Privacy Policy
Welcome to Betrophy’s Privacy Policy. This page explains how we collect, use and protect the personal information you provide when you create an account, place bets or use our site. We respect your privacy and aim to handle your data transparently and securely while delivering account services and customer support in Canada.
Types of Data We Collect
Personal Data
We collect information you give us directly when you register or contact support. This may include your name, date of birth, email address, telephone number, mailing address, government ID for verification, and payment details required to process deposits and withdrawals.
Technical Data
When you use our site we log technical information such as IP address, device type, browser and operating system, language settings, and session data. This helps with security, fraud prevention and improving the site experience on desktop and mobile.
Transactional Data
We keep records of your account activity, bets, deposits, withdrawals, game history and promotional activity. Transactional data is used to process payments, manage bonuses where applicable, detect suspicious activity and produce account statements.
How We Use Your Information
We use personal and technical data to operate your account, verify identity, process payments, provide customer support, and comply with legal and regulatory obligations. We may also use anonymized or aggregated data for analytics, product improvement and to prevent fraud and money laundering.
Data Protection Practices
We maintain administrative, technical and physical safeguards to protect personal information. Access to data is restricted to authorised staff and service providers on a need-to-know basis. While we strive to protect data, no online system is entirely risk-free; we monitor and update security measures as needed.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse usage patterns and deliver relevant content. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.
Information Sharing and Third Parties
We may share data with trusted third parties who provide payment processing, identity verification, security, analytics and customer support. We require these providers to safeguard personal information in line with our standards. We may also disclose information when required by law or to protect our rights.
User Rights
Subject to applicable law, you may have the right to access, correct, export or request deletion of your personal data. You can also object to certain processing and ask us to restrict use of your information. Requests are subject to verification and legal requirements.
Access, Correction and Deletion of Data
To review, update or request deletion of your information, please contact us at [email protected]. We will verify your identity before acting on requests and will respond in line with applicable privacy law.
Privacy Policy Updates
We may update this policy to reflect changes in practices or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of Betrophy after changes indicates acceptance of the revised policy.