Response Time
Need help with your account, a deposit, a withdrawal or general feedback? Our support team in Canada is ready to assist with account-related questions, technical issues and site navigation. Contact us for help with KYC documents, payment queries or to report a problem; we’ll respond quickly and guide you through next steps. Use live chat for fastest replies or send an email if you prefer a written record.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, available 24/7 for account issues and quick help) |
| General Enquiries | [email protected] (general questions, typical response within 48 hours, bilingual support available) |
| Affiliate Enquiries | [email protected] (partner team, onboarding and campaign support; replies within 1-2 business days) |
| Phone | +1 416 582 3947 (Toronto line, available Mon-Fri 09:00-18:00 ET; use for urgent account verification) |
| Working hours | Mon-Fri, 09:00-18:00 ET (live chat remains 24/7) |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant documents and include your account ID where applicable so we can respond accurately and promptly.
Send us a message
Name Email Message Send messageResponse Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. Complex cases such as account verification, disputed payments or detailed investigations can take longer, depending on the issue and required documents. If you need faster help, include relevant account details when you contact us and our agents will update you with expected timelines and next steps.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Tell us what works, what doesn’t and any features you’d like to see. Every message is read carefully by our team and used to improve the service and the user experience. Your input helps shape updates, so please share your thoughts whenever you have a moment.