Betrophy Casino Responsible Gambling

At Betrophy we take responsible gambling seriously. We are committed to helping players keep gaming enjoyable and under control by offering clear information, practical account tools and access to support when it is needed. Our aim is to promote player safety and controlled play across all services we provide to Canadian customers.

Player protection principles

We believe in transparency, prevention and prompt support. We encourage players to set limits, monitor activity regularly and reach out for help if gambling stops being fun. We do not promote excessive play and we work to make help accessible without judgement.

Activity-control tools

To help you manage your account we provide a range of activity-control options. Depending on your region and account settings you may be able to set deposit, loss and session controls directly in your account. Where in-account tools are not available, our support team can help apply limits or temporary restrictions on request.

Deposit limits

You can limit how much you deposit over daily, weekly or monthly periods. These limits are designed to help you stick to a budget and reduce the risk of impulsive spending. Contact support if you want to raise, lower or remove a limit - changes may be subject to waiting periods.

Loss limits

Loss limits allow you to cap net losses over a chosen period. This provides an extra layer of control beyond deposit settings and can help you manage risk during play.

Time limits and session controls

Session reminders, time-out options and cooling-off periods support healthier play patterns. Use short time-outs to pause activity or longer breaks if you need more distance from gambling.

Self-exclusion and account breaks

If you feel you need a longer break, self-exclusion is available. Self-exclusion can be applied for a fixed period or longer term and will restrict access to your account. To request self-exclusion or to discuss how it works, contact our support team and we will guide you through the process respectfully and promptly.

Recognizing signs of problematic behaviour

Be aware of signs such as spending more than planned, chasing losses, borrowing to play, or neglecting work or family responsibilities. If you notice these changes in yourself or someone you care about, consider using limits or seeking professional support.

Tips for staying in control

Set clear budgets before you play, use deposit and time limits, avoid gambling when stressed or under the influence, and review your activity regularly. Talk to a friend or use account tools to stop play when needed.

Professional help and support organisations

If you need further assistance, reach out to local Canadian helplines and recognised organisations such as the Responsible Gambling Council, GamTalk, ConnexOntario, BeGambleAware and Gambling Therapy. These services offer confidential advice, counselling and practical tools. If you prefer, contact our support team and we will point you to appropriate resources in your province.